FAQs - شركة سحاب كوم

Payment Methods

At Sahab Com, we offer secure and convenient payment options to ensure a smooth shopping experience within the Kingdom of Saudi Arabia.

💳 Cards

Mada

Visa

MasterCard

📱 Digital Wallets

Apple Pay

Other available electronic payment options at checkout

🏦 Bank Transfer (If Available)

Available for selected orders

Bank details are provided after order confirmation

💵 Cash on Delivery (If Available)

Available in selected cities and regions

Additional fees may apply

🔒 Payment Security
All payments are processed through secure and approved payment gateways to protect your personal and financial information.

Yes, buying online from Sahab Com is completely safe. We are a verified Saudi online store and follow strict security standards to protect customer data and ensure a secure shopping experience.

🔒 Our security measures include:

Secure data encryption protocols

Trusted and approved payment gateways

No storage or sharing of card payment details

Full compliance with our Privacy Policy

You can shop with confidence knowing your personal and payment information is fully protected.

How do I place an Order? 

Placing an order on Sahab Com is simple and fast. Follow these steps:

Browse the store and select the product you want

Click Add to Cart

Go to your Shopping Cart and review your items

Proceed to Checkout

Enter your shipping details and choose a payment method

Confirm your order and you will receive an order confirmation

You can cancel or modify your order on Sahab Com under the following conditions:

Orders can be canceled or modified before they are shipped.

If your order has not been shipped yet, please contact our customer support immediately via the Contact Us page or WhatsApp.

Once the order has been shipped, it cannot be canceled or modified and will be handled according to our Refund Policy.

If the cancellation is approved, the refund will be processed to the original payment method within the specified timeframe.

No, you do not need an account to place an order on Sahab Com. You can complete your purchase as a guest.

However, creating an account offers additional benefits:

Easy order tracking

Saved shipping details for faster checkout

Access to your order history

You can easily track your order on Sahab Com using one of the following methods:

Once your order is shipped, you will receive a tracking number via SMS or email.

Use the tracking number to monitor your shipment through the courier’s website.

If you have an account, log in and check your order status under My Orders.

If you need assistance, our customer support team is always available to help.

To return a product purchased from Sahab Com, please follow these steps:

Contact customer support within 7 days of receiving your order

Provide your order number and the reason for return

Ensure the product is unused, in its original condition, with all packaging and accessories

Once approved, you will receive return shipping instructions

After the product is received and inspected, a refund or exchange will be processed according to our Refund Policy

Note: Return shipping fees are the customer’s responsibility unless the return is due to an error by Sahab Com.